Job Title: Case Manager

Department: Interim Housing Department

Reports To: Assistant Program Director

FLSA Status: Non-Exempt

Prepared By: HR to Go

Prepared Date: January 2018

Summary: The Case Manager reports directly to the Assistant Program Director and is responsible for case management and supportive services for Interim Housing Program participants. The Case Manager will also be responsible for ensuring accurate and comprehensive records of all activities related to case management of assigned Interim Housing program participants, and will assist the Assistant Program Director to ensure that proper documentation of all Interim Housing Case Management activities exists for each assigned program participant.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

· Maintains a caseload of approximately 15-20 chronically homeless individuals.

· Maintains regular weekly visits to all housing sites.

· Conducts the participant’s intake assessment.

· Develops an individual action plan with each client that clearly specifies tasks and time-lines leading directly to target goals. Encourages, supports, and assists clients to achieve their goals.

· Provides individual support, as necessary, which may include: completing paperwork, forms, and applications; referring to appropriate resources and services; setting appointments for services; transport and accompany clients to appointments for support and advocacy.

· Maintains case files and records of all services delivered, in accordance with agency standards.

· Attends scheduled meetings with agency, as well as partnering agency staff, to provide personal insights and advocacy.

· Completes weekly progress reports to keep records of participant progress towards achieving his/her goals in the individual service plan.

· Provides crisis interventions and respond to participant's situation in an appropriate manner.

· Provides employable participants with job leads or job training opportunities.

· Participates in SSHH in-service and outside training as directed.

· Comprehends and adheres to ethical standards and confidentiality laws.

· Ensures individuals served are treated with dignity and respect.

· Regular, predictable attendance is required.

· Ability to get along and work effectively with others.


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