Job Title: Case Manager
Department: Permanent Supportive Housing
Reports To: Program Director
FLSA Status: Non-Exempt
Prepared By: HR to Go
Prepared Date: May 2019
Summary: The Case Manager works directly with the chronically homeless residents in the Permanent Supportive Housing Program and reports directly to the Operations Director. This position provides on-going support in developing independent skills and overcoming barriers to the homeless residents and works closely with the Operations Director to ensure timely and excellent service is provided to the residents.
Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Maintains a caseload of 30-50 chronically homeless individuals.
• Maintains regular weekly visits to all housing sites.
• Conducts the participant’s intake assessment and assist each participant with developing an Individual Case Plan within 60 days of established residency.
• Completes HMIS intake with in the same day of established residence.
• Maintains, inputs, and exits participants from the Housing Programs HMIS system.
• Completes weekly case notes on all participants and documents all interactions and incidents in client files.
• Completes a six month progress report to keep records of participant progress towards achieving his/her goals in the individual service plan.
• Provides crisis interventions and respond to participant's situation in an appropriate manner.
• Provides employable participants with job leads or job training opportunities.
• Advocates on the behalf of the participant, follows up with applications, and assists in scheduling appointments, transports and performs additional follow up on behalf of the participant.
• Completes life skills assessments within the first 60 days and every six month thereafter. Maintains the life skills assessment data for annual reporting