Job Title:                      Housing Services Director

Department:                 Housing Services Department               

Reports To:                  Executive Director

FLSA Status:                Exempt                                                

Prepared Date:             August 2019                 

      

Summary: The Housing Services Director reports to the Executive Director and is responsible for overseeing and supporting the agency’s Housing Services Department. The Director provides vision, support, establishing and maintaining relationships with all entities contracting with SSHH; guidance for service delivery of programs including outreach/navigation, housing location, housing counseling and housing retention. The Director is responsible for quality assurance, program development, oversight, and supervision. The Director formulates programmatic budgets, oversees program expenditures, and ensures programmatic quality. The Director assures service contract and regulatory compliance. The Director coordinates service delivery in close coordination with agency programs, funders, and community partners. The Housing Services Director will work with the SSHH Executive Staff to appropriately respond to RFP’s, write grants and develop programs that are consistent with the goals and mission of SSHH.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

SUPERVISION:

  • Provide day-to-day leadership, supervision, and support to the housing services department supervisors and teams. Ensure competency, quality services, employee engagement, and implementation of consistent, equitable program policies and procedures.  
  • Coordinate and facilitate team meetings, retreats, and other recurring staff events.
  • Recruit, interview and hire all Homeless Services Department staff.
  • Schedule, monitor, and supervise Homeless Services Department staff.
  • Assure new employees are properly trained on responsibilities, duties and organization policies/procedures. 
  • Negotiate or mediate disputes related to staff, participants and landlords.

PROGRAM OVERSIGHT:

  • Oversee the delivery of the agency’s outreach/navigation, housing location and housing counseling programs funded by Sacramento County, the City of Sacramento, other local jurisdictions, and other funders.
  • Direct, monitor, and evaluate all program operations, working directly with department supervisors to ensure program outcomes are understood and achieved, regulatory compliance standards are met, budgets are maintained, and timely, accurate and thorough documentation occurs. 
  • Assist in the preparation and implementation of the program budgets and oversee expenditures for all program and grant budgets.
  • Develop programs, capacities, policies and procedures to meet the needs of program participants and fulfill contractual obligations. Support and develop quality assurance plans. 
  • Assure a spreadsheet is maintained and updated with progress toward housing move in.
  • Assure clients are assisted with accessing services and housing.
  • Ensure required data is accurately imputed into various database systems corresponding to contract requirements. Ensure employees are provided required training and support in order to accurately manage various database systems.
  • Maintain discretion and confidentiality related to client information.

COMMUNITY ENGAGEMENT:

  • Establish and maintain positive and productive partnerships with local providers, community partners, contract stakeholders, and others within the community.
  • Coordinate with other agencies that provide related services for SSHH program participants and assure proper working relations between and among staff and programs.
  • Work with colleagues to evaluate/assess community and agency needs to develop appropriate programs and services.
  • Represent the agency to businesses, media, other agencies, and community groups as appropriate and needed.
  • Work closely with homeless service providers and members of law enforcement to coordinate navigation and client contracts.

GENERAL:

  • In coordination with SSHH Executive staff, identify potentially beneficial services that could be made available to SSHH program participants and coordinate the design of new programs to include methodologies, outcomes, evaluation plans, and relevant partnerships.
  • Attend SSHH Board meetings when requested and report on program activity.
  • Submit monthly program report for SSHH Board meetings.
  • Perform other related duties as required to support the mission of the organization and the program.
  • Regular, predictable attendance is required.
  • Ability to get along and work effectively with others.

Job Title: General Maintenance / Handyman Worker

Department: Rental Housing Department

Reports To: Rental Housing Supervisor

FLSA Status: Non-exempt

Prepared By: HR to Go

Prepared Date: July 2019

Summary: The job of General Maintenance / Handyman Worker was established for the purpose/s of providing maintenance services as needed and/or assigned; assisting in a wide variety of maintenance activities; addressing immediate operational and /or safety concerns; and ensuring that tools, materials are maintained and available at job site when needed.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

· Arrange furniture and equipment for the purpose of preparation of setting up new program houses.

· Coordinate with other property management companies when repairs are the owner’s responsibly.

· Performs a wide variety of general and semiskilled maintenance activities (e.g. carpentry, painting, electrical, plumbing etc.)

· Prepares written materials (e.g. repair status, activity logs, etc.) for the purpose of documenting activates and/or conveying information.

· Repair furniture and building system components for the purpose of ensuring a safe working condition.

· Responds to emergency situations during and after hours for the purpose of resolving immediate safety concerns.

· Performs other related duties as assigned for the purpose of ensuring the efficient and effective function of the work.

· Upholds agency values and ethics.

· Maintains positive working relationships.

· Regular, predictable attendance is required.

The Housing Counselor & Navigator will reach out to the homeless population in Sacramento at parks, rivers, along railroads etc. and refer them to the appropriate services. This position will be responsible for establishing relationships with community service providers and the Homeless Assistance Resource Teams (HART) to assist un-sheltered community members with finding housing. The Housing Counselor & Navigator will collaborate with Sheriff Officers and Park Rangers to build relationships with the homeless population and address their needs. This position will also be responsible for intakes, setting goals, completing reports and attending regular meetings with SSHH staff, staff from the Department of Human Assistance of County of Sacramento, the Sheriff’s Department and the Homeless Assistance Resource Team (HART).

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Identifies homeless individuals in unincorporated parts of Sacramento County.

Collaborates with the Sheriff’s Department and HART

Completes intakes, and maintains files.

Gathers and maintains information for reporting purposes.

Develops relationships with local community providers to find services for the homeless population.

Advocates, make appointments and transports clients when needed.

Attends regular meetings with SSHH, the County of Sacramento, Sheriff’s Department, HART groups and other organizations as required

Performs other related duties as required to support the mission of the organization and the program.

Job Type: Full-time and Part-time positions available. 

Salary: $15.00 /hour

Job Title:                         Property Accounting Clerk

Department:                    Accounting                                         

Reports To:                     Accounting Manager

FLSA Status:                  Full time/Non Exempt  

Prepared By:                  HR to Go                             

Prepared Date:               March 2019

Summary: The Property Accounting Clerk will assist in multiple property related accounts payable duties including but not limited to tracking expenses by funding source. Use of multiple software platforms on a daily basis will be required. A high level of accuracy to detail is required. The ability to work in a high volume and rapid growing department is required.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

•             Data entry of property related invoices by following established procedures and standards (speed, attention to detail and accuracy are highly emphasized)

•             Ability to understand, and reconcile invoice data with an emphasis on re-occurring utility and service invoices.

•             Data entry into excel spreadsheets for assigned reporting purposes

•             Performs basic audit functions to ensure proper posting to general ledger accounts.

•             Prepares correspondence to assist in answering inquiries and resolving discrepancies.

•             Maintains both digital and hardcopy vendor files which include: vendor invoices, check copies, contracts, forms and other specific vendor information.

•             Communicates with vendors and departmental personnel via telephone, email and written correspondence to answer inquiries and provide information.

•             Maintain and Collect W9 Forms and 1099 data for all new and existing vendor accounts.

•             Respond professionally and respectfully to vendor inquiries regarding payment status

•             Work with other SSHH department staff on specialized projects under the direction of direct supervisor.

Job Title:          House Leader              

Department: Interim Housing                                                    

Reports To:  Program Director

Summary:

On-site House leader will be assigned to a house which they are responsible for daily oversight and functions of the house

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • House Leaders must live on site
  • Report conflicts and concerns to the Program Director
  • Report property concerns to the Property Manager
  • Develop a chores list on a weekly basis
  • Facilitate and document weekly house meetings
  • Attending monthly House Leader meetings at SSHH office
  • Give write-ups for violations of House Rules
  • Clean vacant rooms to make ready for new tenants
  • House Leaders are expected to abide by the same rules as the tenants
  • Regular, predictable attendance is required.
  • Ability to get along and work effectively with others. 

Supervisory Responsibilities:    This job has not supervisory duties

Measures of Performance:  The House Leader shall be considered to be performing in an acceptable manner when the following have been accomplished:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Forward Thinking - Anticipates possible problems and develops contingency plans in advance; Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems; Anticipates the consequences of situations and information and plans accordingly; Anticipates how individuals and groups will react to situation and information and plans accordingly.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Attention To Communication - Ensures that others involved in a project or effort are kept informed about developments and plans; Ensures that important information from his/her management is shared with his/her employees and others as appropriate; Shares ideas and information with others who might find them useful; Uses multiple channels or means to communicate important messages (e.g. memos, newsletters, meetings).
  • Persuasive Communication - Identifies and presents information or data that will have a strong effect on others; Selects language and examples tailored to the level and experience of the audience;   Selects stories, analogies or examples to illustrate a point; Creates graphics, overheads or slides that display information clearly and with high impact.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Personal Credibility - Does what he/she commits to doing; Respects the confidentiality or information or concerns shared by others; Is honest and forthright with people; Carries his/her fair share of the workload.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  • Self Confidence - Is confident of own ability to accomplish goals;  Presents self crisply and impressively; Is willing to speak up to the right person or group at the right time, when he/she disagrees with a decision or strategy;  Approaches challenging tasks with a “can-do” attitude.              

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                     

No prior experience or training necessary.

Language Skills:                                 

Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 Reasoning Ability:   

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:  To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone 

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